What information may be collected through an enquiry?
The website may collect contact details, service preferences, requirement information and technical data needed to process or protect the request.
Should sensitive documents be uploaded with a general enquiry?
No. Share only necessary information and wait for confirmation of the appropriate secure process when documents are required.
Why might information be shared with a service provider?
Relevant information may be shared where needed to operate the website, evaluate a request or deliver an agreed service, subject to appropriate controls.
Can I request correction of inaccurate personal information?
You can contact Valley & Views with enough detail to identify the record and explain the correction requested.
How long is information retained?
Retention depends on the purpose, operational need, security requirements, contracts and applicable legal obligations.
What is the lawful basis for handling an enquiry?
The applicable basis depends on the request, operating entity and law, and may include steps requested before a contract or legitimate operational interests.
Is personal information sold for advertising?
The policy does not authorise sale of enquiry information for advertising; any materially different use would require clear disclosure and an appropriate basis.
How is access to enquiry information limited?
Access should be limited to people and service providers who need it for the stated operational, security or service purpose.
What happens if information is sent from another country?
The responsible entity should assess applicable transfer requirements and use suitable safeguards where the law requires them.
How can I make a privacy request?
Use the published contact route, identify the relevant record and explain the access, correction, deletion or other request being made.