Are all cancellations eligible for a refund?
No. Eligibility depends on the confirmed rate, dates, notice period, service stage and applicable written terms.
Can a booking be moved to new dates?
A date change may be offered subject to availability, rate differences, deadlines and property approval.
How are project service cancellations handled?
The appointment should explain notice, work completed, committed costs, deliverables, handover and any termination fee.
When will an approved refund be processed?
The responsible party should confirm the method and expected processing period after deductions and required approvals are established.
What if a third-party supplier has stricter terms?
The third-party condition may apply to that component if it was disclosed and incorporated into the confirmed arrangement.
Which timestamp matters when cancelling?
The applicable terms should identify when notice is treated as received and which local time zone controls the deadline.
Can a partial cancellation change the remaining rate?
Yes. Reducing rooms, nights, guests or scope may alter minimums, package pricing or discounts under the confirmed terms.
What evidence should accompany a refund request?
Provide the confirmation, payment record, cancellation notice, applicable clause and any written approval or calculation.
Who pays bank or currency charges on a refund?
The responsible terms should state the refund currency, method, deductions and treatment of third-party banking costs.
How should a force-majeure event be handled?
Follow the specific contract or supplier terms and seek current advice where rights depend on law, insurance or exceptional circumstances.